|About Us This web site is owned and operated by High Trees Lawnmower Centre who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
High Trees Lawnmower Centre
Unit 1c Woodside Trad Est Low Lane, Leeds. LS18 5NY United Kingdom
Phone: 0113 2580374
Email: info [at] hightreeslawnmowercentre [dot] co [dot] uk
Vat 898 1406 83
|Making A Purchase Making a purchase could not be easier. Just browse our online, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You can choose to pay and have delivered, reserve, collect and pay or reserve, collect and pay in store. |
We accept all credit and debit cards, the exclusion is American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post, cakk our sales office on 0113 2580374 and select the option for sales.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling < Insert information on your Shipping and Handling here >|
|Delivery Schedule We aim deliver your order as soon as is possible, normally 1 - 2 working days. We will contact you to arrange a convenient delivery day and time. |
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company (if used) and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% is included in the price paid.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction with the service provide. If you are not happy with an aspect of the shopping experience or the goods you receive. Either e/mail or contact us, we will endeavour to assist and rectify.|
|Reaching Us If you need to reach us, please email us using the Contact Us link at the top of the page, alternatively, you can call on 0113 2580374 (International +44 0113 2580374) or fax us on or write to us at Unit 1c Woodside Trad Est Low Lane, Leeds. LS18 5NY United Kingdom|
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is Feefo
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in un-used, saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Disposal of Electrical and Electronic Equipment
Under new government regulations issued in January 2007 we are all obliged and must play our part to ensure that the amount of waste on certain electrical and electronic equipment is reduced going forward. Furthermore where it is produced as waste we must work together to ensure that it is separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).
In essence some of the chemicals and metals in these electrical items can be harmful to the soil and human health when disposed of in landfill sites. By adopting the new regulations and working together we can all reduce the amount of landfill and resulting contamination.
For your part as the customer you are encouraged to examine your electrical waste before throwing it away and in particular look for the rating plate and if the following logo is present you must not throw it in your household waste.
Please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site:www.recycle-more.co.uk.
Type in your post code and the locations of the nearest DCFs will be displayed. Or alternatively contact High Trees Lawnmower Centre on 0113 2583020 and the Customer Service Agent can provide this for you.
For our part High Trees Lawnmnower Centre is making financial contribution towards the running of these facilities and the onward recycling of this waste.
Together we can make our world a cleaner place!